Refund policy

Instructions for Return and Exchange

  1. You have the right to return the goods within seven days (calculated from the day after the goods arrive, including statutory holidays). If you want to return the relevant product within seven days, the product itself must be brand new and unopened and packaged in a complete state before the return can be processed. If the product has been opened, it cannot be returned or exchanged. No return or exchange is accepted for more than seven days.
  2. Partial returns are not accepted. Once any product in the order to be returned is opened, it cannot be returned. The returned product must be intact. All products, gifts, accessories, packaging, accompanying documents or materials, physical receipts, and shipments must be kept intact. Single and return to ensure your right to return. If the returned product is different from the order, and all the products (including gifts) of this order are not properly packaged and sent back in their entirety, you will be asked to make up for the postage at your own expense.
  3. When returning or replacing the product, please return the product to our company by post in an undamaged and complete package, together with related gifts (if any). Otherwise, the company will charge additional shipping costs.
  4. After returning the defective product after inspection and testing, if it is found that the product itself is not defective, the consumer must pay all related expenses incurred.
  5. After receiving the confirmation of the returned product, the refund will be made within seven working days, and an email will be sent to you on the day of the refund.

Precautions:

The following circumstances cannot accept returns (exchanges):
1. More than seven days after receiving the product
2. Except for the defects of the product itself, once opened, no returns will be accepted.
3. Product damage caused by human negligence
4. In case of any dispute, the company reserves the right of final decision.
  • Please pack all the information such as the product (including all gifts), shipping order and receipt.
  • Please pack all the information including the product, delivery note and receipt together.
After the company confirms that the goods have been retrieved and checked to be correct, we will immediately handle the follow-up refund or exchange for you.


退換貨須知

  1. 閣下享有七天內退貨的權益（由貨物到步的次日起計算，含法定假期）。若閣下欲於七天內退回相關產品，該產品本身須要全新未開封，且包裝完整的狀態，才能辦理退換貨。若產品已開封，恕無法辦理退換貨手續。超過七天亦不接受退換貨。

  2. 不接受部分退貨，欲退貨訂單中任一款產品本身一經開封，恕無法辦理退貨，退貨產品必須保持完整性，將所有產品、贈品、附件、包裝、隨附文件或資料、實體收據、出貨單一併退回，以確保您的退貨的權益。若退貨產品與訂單有所出入，未將此筆訂單的所有產品（含贈品）等妥善包裝並完整寄回，需請您自費郵資補件。

  3. 產品退換時，請將產品無損及完整的包裝，連同相關贈品（如有）以寄送方式退回至本公司。否則，本公司將收取額外之運送費用。

  4. 瑕疵品退還經過檢查與測試之後，若發現產品本身並無瑕疵，消費者必須支付所有發生之相關費用。

  5. 收到退回產品確認無誤後，七個工作天內退款，退款日當天會發送電郵通知閣下。

注意事項：

以下情形無法接受退（換）貨：
1. 收到產品起超過七日
2. 除產品本身瑕疵外，一經拆封，恕不接受退貨。
3. 人為疏失導致產品損壞
4. 如任何爭議，本公司保留最終決定權。

  • 請將產品（包含所有贈品）、出貨單及收據等所有資料一併包裝。
  • 請將產品、出貨單及收據等所有資料一併包裝。

待本公司確認貨品已取回，並檢視無誤後，會立即為您辦理後續的退款或換貨。